Help Center

Terms of Sale

Returns & Exchanges

How do I return a wrong or defective item?

Because we sell premium original quality photography prints, we understand that your expectations are high. If there is anything wrong with your print (from damaged packaging to printing issues), we give you the following alternatives :

  • Exchange the goods for an alternative of your choice to equal value.
  • Give you a full refund for the price you paid for the goods.

To know more, please contact us at contact@loickernen.com.

Do you accept returns or exchanges?

We accept returns for up to 14 days after delivery of your print. The print will have to be returned at your own expenses, in perfect condition. If the print is damaged, you will not be refunded. You can also ask an exchange for an alternative of your choice to equal value.

Please contact : contact@loickernen.com for any return inquiry.

No returns or exchanges can be requested after 14 days of delivery.

Payment method

What Payment Methods Are Accepted?

We use: Paypal (pay with you Paypal account) and Stripe (pay with your debit/credit card). Both are third-party services.

Is my credit card info secure?

Absolutely. We won’t share your personal information with anyone nor does loickernen.com have access to your credit card, debit card or any bank details, thus making your payment secure.